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Frequently Asked Questions

Most Frequently Asked Questions

It is done via the reservation page of the web site using our calculator or by phone.
As soon as you are sure you want to use our services! The later the reservation, the less vehicle availability.
We necessarily need your name, the pick-up address, the pick-up time, the number of people and the flight number if it is an arrival at the airport.
Indeed, the legislation applying to passenger transport requires us to show this information on the driver's reservation voucher.
Your number will be sent to the driver so that he can notify you of his arrival at your address and / or tell you where he is parked in a train station or airport.
Yes as far as possible so that we can send you the vehicle that meets your needs.
As soon as the driver arrives, he calls you to avoid waiting for him outside.
If it is an arrival at a station or an airport, turn on your mobile as soon as you arrive so that the driver can tell you precisely where he is to park (Be sure to be reachable on the number you have given us).
If you do not have a mobile phone and you arrive at an airport or train station, the driver can wait for you at arrivals with a sign with your name (10 euros supplement).
We keep ourselves informed in real time of flight schedules. So if your flight or train is late, you won't have to pay any extra!
In principle No. This is the advantage of using our drivers, the price is fixed in advance and is established according to the distance and the number of people.
However, he may ask you for a supplement in the following cases:
If the number of luggage is important and you did not indicate it at the time of booking (More than 2 large suitcases or bag per person).
If your flight or train arrived on time, you've collected your bags and made them wait for some reason.
If you ask them to stop or make a stop during the trip without having indicated it at the time of booking.